Your privacy matters to us. Learn how FA99 collects, uses, and protects your personal information in accordance with Malaysian law.
This Privacy Policy sets out FA99's commitment to protecting the personal data of all users on our platform. It has been drafted in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia and reflects FA99's core values — transparency and accountability in every aspect of our operations.
When you register an account at FA99, make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, play at a Live Casino table, or simply browse our platform, certain information about you may be collected. This Privacy Policy explains exactly what data we collect, how it is used, who can access it, and how you can control your own information.
We understand that privacy is ultimately a matter of trust. Many fa99 players share sensitive information during the verification process — including Malaysian phone numbers, bank account details, and ID card information — and we don't take the responsibility that comes with that trust lightly. Our goal is to be a platform you can use with confidence, without having to wonder what happens to your information behind the scenes.
Note: This Privacy Policy applies to all FA99 services, including the web platform, mobile app, and any communications relating to your account. By using the FA99 platform, you agree to the terms of this Privacy Policy.
FA99 only collects data that is strictly necessary to provide a safe and fully functional online casino service. We do not collect excessive data or data that is irrelevant to a legitimate purpose.
Data provided directly by you:
Data collected automatically while you use the platform:
We do NOT collect: Full credit/debit card numbers (only secure payment tokens are used), passwords in plain text (stored as irreversible hashes), or any biometric data.
Types of Data We Retain
Every piece of data FA99 collects has a clear and legitimate purpose. We do not use your data in ways you would not expect, or in any manner not described in this Privacy Policy.
FA99 does not use your personal data for third-party advertising purposes or sell it to other companies. Any analytics we conduct are solely for the improvement of FA99's own services.
FA99 does not sell, rent, or trade your personal data to any third party for their own purposes. This is a non-negotiable commitment. That said, in the course of legitimate platform operations, FA99 may need to share certain data with the following parties under limited circumstances:
Our Commitment: Every third party that receives any FA99 player-related data is contractually bound to protect that data to the same or higher security standards as FA99 itself.
FA99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or breaches. This is not merely a policy document — it represents a genuine technical investment we have made to keep your information secure.
While FA99 takes all reasonable steps to protect your data, no security system in the world is 100% foolproof. We also encourage you to play your part in keeping your FA99 account secure — use a strong password, never share your login credentials with anyone, and always log out on shared devices.
FA99 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for you. Here are the types of cookies FA99 uses:
You can manage your cookie settings through your web browser. However, disabling essential session cookies may affect the functionality of the FA99 platform and cause issues during your gaming session.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data FA99 holds about you. FA99 fully respects these rights and will process any valid request within a reasonable timeframe.
| Your Rights | What This Means |
|---|---|
| Right of Access | You may request a copy of all personal data FA99 holds about you at any time. |
| Right to Rectification | If any of your data is inaccurate or outdated, you have the right to request FA99 to correct it promptly. |
| Right to Restriction | You may request that FA99 restrict how we use your data in certain circumstances as provided under the PDPA. |
| Right to Erasure | You may request that FA99 delete your account and all associated personal data, subject to FA99's legal obligations to retain certain records. |
| Right to Object | You may object to the processing of your data for specific purposes, including receiving marketing communications from FA99. |
| Right to Data Portability | You have the right to receive a copy of your data in a machine-readable format for transfer to another service provider. |
To exercise any of the above rights, contact the FA99 support team via live chat or email at support@fa99-bangla.com. Requests will be processed within 14 business days. FA99 reserves the right to verify your identity before processing any personal data request.
FA99 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy, or longer than required under Malaysian law.
FA99 may update this Privacy Policy from time to time to reflect changes in our services, the technologies we use, or evolving legal requirements. The "Last Updated" date at the top of this document will always reflect the most current version.
For any material changes to how we use or share your personal data, FA99 will proactively notify you via an in-platform notification or by email to the address registered in your account, at least 14 days before the changes take effect. Continued use of the FA99 platform after the notification period is considered acceptance of the updated terms.
If you do not agree with any changes to this Privacy Policy, you have the right to close your FA99 account and request deletion of your personal data in accordance with the rights set out in Section 7.
If you have any questions, concerns, or requests regarding FA99's Privacy Policy or the handling of your personal data, please do not hesitate to reach out. FA99's support team is fluent in Bahasa Malaysia and ready to assist you.
For formal PDPA-related requests such as data access, correction, or deletion, please clearly state the type of request in your message and include your FA99 account number to help us process it faster. FA99 will acknowledge receipt of your request within 3 business days and resolve it within 14 business days.
FA99 operates in full compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia — the local legislation that safeguards the privacy rights of every Malaysian.
Data protection is not just a policy document for FA99 — it is a daily practice embedded at every level of our operations.
All data transmitted between your device and FA99's servers — including login details, payment information, and game history — is protected with TLS 1.3 encryption, the same standard used by Malaysia's leading banks.
FA99 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have legal rights that you can exercise against FA99 if your data is not handled properly — and we take these legal responsibilities seriously.
FA99 has never and will never sell, rent, or share your personal data with third parties for marketing purposes. Your data is used solely to operate the FA99 services you use — nothing more.
Your FA99 account is protected by two-factor authentication via OTP sent to your registered Malaysian phone number. Even if someone knows your password, they cannot log in without the OTP from your phone.
Only FA99 staff who genuinely require access to your data to perform their authorised duties are permitted to do so. The "least privilege" principle ensures that internal access to player data is strictly limited and audited.
FA99 conducts regular security and privacy audits to ensure our data protection practices remain current and effective. This Privacy Policy is also reviewed periodically to reflect changes in law and technology.
The most frequently asked questions from FA99 players about privacy and personal data protection.
FA99 takes your privacy seriously — from SSL encryption to full PDPA compliance. Register today and enjoy 500+ games with complete confidence that your information is always protected.
Subject to Terms & Conditions. For players aged 18 and above only. Play responsibly.